Returns
Our return policy extends for a period of 15 days from the date of product receipt. If more than 15 days have passed since you received the item, regrettably, we cannot offer refund or exchange.
To qualify for an exchange, the product must be unused, remain in the same condition as when you received it, and be in its original packaging.
For processing your exchange, a proof of purchase or receipt is necessary.
We do not provide Return Labels. All Return Shipping will be paid by the customer.
I AM CLOTHING takes no responsibility for missing incoming deliveries of a return. Please ensure Return Shipping method be via a registered and/or traceable postal service as return parcels remain the responsibility of the customer until it has been signed for at I AM CLOTHING.
HOW DO I RETURN MY ORDER?
Drop us an email at iamclothing.ent@gmail.com, and we'll get back to you with the Exchange Address and Instructions within 1-3 Business Days.
Merchandise must be unworn with the original tags attached and in original packaging (where applicable).
Please do not send it to the address on the parcel as it belongs to the POSTAL COMPANY and not us.
Refunds
Upon the receipt and inspection of your returned item, we will promptly send you an email to confirm the arrival of your product. You will also be informed about whether your refund has been approved or denied. Refunds will only be processed for defective or damaged items, and proof of the defect or damage is required for approval. If you are not satisfied with product size/quality, you can request a full refund that will be issued in the form of a gift card equivalent to the value of your original order.
If your request for a refund is approved, the refund will be processed, and the amount will be automatically applied to your original method of payment or credit card, within a specified number of days.
Late or Missing Refunds
In case you have not received your refund yet, we recommend taking the following steps:
Recheck your bank account. Contact your credit card company; there may be a delay before the refund is officially posted. Reach out to your bank. Often, there is a processing period before a refund appears. If you have completed all of these actions and still have not received your refund, please get in touch with us at iamclothing@gmail.com.
Exchanges
We replace items that are either defective, damaged or you are not satisfied with the size. Should you need to exchange a product for a different size, please send us an email at iamclothing.ent@gmail.com.
HOW DO I CANCEL OR CHANGE MY ORDER?
Order cancellation can only take place within 6-hours after the order is placed.
Orders canceled will be refunded to the original payment method.
Order cancellation or amendments made after 6-hours after the order is placed will not be guaranteed.
Shipping
You are responsible for covering the shipping costs when returning your product. Please note that shipping costs are non-refundable. If a refund is issued, the return shipping expenses will be deducted from your total refund amount.
The time for your exchanged product to reach you may vary depending on your location.
If you have any further questions or require assistance, please do not hesitate to contact us at iamclothing.ent@gmail.com.
